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CATI, or Computer-Aided
Telephone Interviews, is widely considered as one
the most efficient methods of data collection for
quantitative surveys in terms of timing, response
rate, data quality and interview quality.
- XpressWorks uses its
proprietary survey platform to program
questionnaires for telephone interviews. All
types of question and answer formats can be
programmed into the system, including logic checks
and skipping instructions, making our platform
flexible for any type of survey.
- XpressWorks maintains a secure and
dedicated server in Singapore for all surveys.
- We have over 100 CATI
interviewers in our network in Asia
- Our contact management system
allows random acquisition of contact numbers from
the source database, eliminating bias. The
results of all calls and all completed interviews
are recorded in our server for easy retrieval and
back-checking.
- We have a
dedicated supervisor who will monitor calls for each
and every CATI interviewers on a daily basis, allowing our supervisors to provide immediate
corrective feedback to our interviewers.
- For queries on XpressWorks CATI services, please contact us:
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